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FREQUENTLY ASKED QUESTIONS / WHO DO I ASK

General Information, who to ask
 Questions about my office bill

Ask: Marcie Merlino (MCA)
[email protected] (916) 276.6277

 Questions about profit share

Ask: Marcie Merlino (MCA)
[email protected] (916) 276.6277

 Questions about my 1099

​​​​​Ask: Marcie Merlino (MCA)
[email protected] (916) 276.6277

 Questions about KW technology

Ask: Kayla Larrea (Operations Manager)
[email protected] (916) 866.1500

Questions about general office info & passwords

Ask: Kayla Larrea (Operations Manager) [email protected] (916) 866.1500

Questions about our office calendar

Ask: Kayla Larrea (Operations Manager) [email protected] (916) 866.1500

Questions about the status of your commission check

Ask: Kayla Larrea (Operations Manager) [email protected] (916) 866.1500

Printer setup & support

Ask: Kayla Larrea (Operations Manager) [email protected] (916) 866.1500

Questions about your KW email account

Ask: Kayla Larrea (Operations Manager) [email protected] (916) 866.1500

Questions about incoming & outgoing mail

Ask: Kayla Larrea (Operations Manager) [email protected] (916) 866.1500

Questions about obtaining a W9

Ask: Kayla Larrea (Operations Manager) [email protected] (916) 866.1500

Questions about office policies

Ask: Kayla Larrea (Operations Manager) [email protected] (916) 866.1500

Questions about a contract

Ask: Ken Dick (Broker)
[email protected]

Questions regarding real estate law

Ask: Ken Dick (Broker)
[email protected]

Questions about designations

Ask: Ken Dick (Broker)
[email protected]

Questions about ethics violations

Ask: Ken Dick (Broker)
[email protected]

Questions about coaching

Ask: Bonnie Burlock (Productivity Coach)
[email protected] (916) 765.2425

Mentoring questions

Ask: Eric Bradley (Team Leader)
[email protected] (916) 712.3005

Questions about real estate school

Ask: Bonnie Burlock (Productivity Coach) [email protected] (916) 765.2425

Questions about building a team

Ask: Eric Bradley (Team Leader)
[email protected] (916) 712.3005

QUICK REFERENCE CONTACTS

SAR

2003 Howe Avenue, Sacramento, CA 95825

Main Line:
(916) 922–7711 
Retail Center: (844) 237-3957

Fax Lines:

Membership 1 (916) 283–8812
Administration 1 (916) 922–4103
Events 1 (916) 779–3945
Retail Center 1 (916) 568–1980

www.sacrealtor.org

CAR

Los Angeles - Executive Office:
525 South Virgil Avenue Los Angeles, CA 90020
Phone: (213) 739-8200
Fax: (213) 480-7724

Sacramento - Legislative Office:
1121 L Street #600 Sacramento, CA 95814
Phone: (916) 492-5200
Fax: (916) 444-2033

Legal Hotline:  (213) 739-8282

Mediation Center:  (213)739-8376

 www.car.org

NAR

​​​​​​​Headquarters:
430 N. Michigan Ave Chicago, IL 60611-4087

Phone:
800-874-6500

DC Office

500 New Jersey Ave, NW Washington, DC 20001-2020

DRE

California Department of Real Estate
1651 Exposition Blvd, Sacramento, CA 95815

Phone: (877) 373-4542

www.bre.ca.gov/

Metrolist

 Key or Lockbox Equipment
(916) 922-7584 Option 1 Outside the 916 area code, call 888-898-9788

1 - ActiveKEY is flashing and providing an error code B3, call Supra at 1-877-699-6787
2 - Obtain an ActiveKEY update code, call Supra KiM Voice at 1-888-968-4032
3 - Obtain an eKEY update code, use phone app or contact Supra 1-877-699-6787
4 - Authorization Code or for all other equipment inquiries, MetroList Administrative Center

Training
(916) 922-7584 Option 5 [email protected] Subscriber Services (916) 922-7584 Option 3 Outside the 916 area code, call 888-898-9788

Technical Support

(916) 922-7584 Option 2 Outside the 916 area code, call 888-898-9788 [email protected]

Compliance
(916) 922-7584 Option 4 Outside the 916 area code, call 888-898-9788 [email protected]

Mailing Address

MetroList Services Inc.
P.O. Box 340340
Sacramento, CA 95834

KW Tech Support

KWRI Tech Support

Phone: 512.306.7191
Email: [email protected]

www.answers.kw.com

Ficticious Business Names

Sacramento County Fictitious Business Name Statements are filed in the County's Business License Unit.

700 H Street, Room 1710 (First Floor)
Sacramento, CA 95814

Phone: 916-874-6644
Email: [email protected]

QUICK REFERENCE OFFICE INFORMATION

Office Address

5750 Sunrise Blvd. Ste. 200
Citrus Heights CA 95610

Contact

Phone: (916) 866.1500
Fax: (916) 241.8073
Email: [email protected]

Metrolist ID

01KWRE03

Office License

DRE: 01401568

Broker Information 

Ken Dick 
Metrolist ID: PDICKKEK
DRE: 01076031
[email protected]

WIFI

KW Capital Valley agents can download WIFI information from our private Facebook group by copying the address below and pasting it into their web browser. 

https://www.facebook.com/groups/381244965234217/permalink/3171962889495730/

Tax ID

KW Capital Valley agents can download our tax ID from our private Facebook group by copying the address below and pasting it into their web browser.

https://www.facebook.com/groups/381244965234217/permalink/3171962889495730/

Bathroom Code

1225